Procedures for returning goods in Tuka Teb

What are the conditions for using the 7-day return guarantee?

If the purchased product has a defect or technical problem;

Bugs or technical problems must be reported to Tuka Teb within 7 days after receiving the goods.

It is necessary to keep the original carton and box of the products until the end of the 7-day period, and the use of this service is only possible if the product is returned to Tuka Teb in its original packaging and with a label containing a barcode.

This service does not include defects caused by the wrong use of the product by the user, such as breaks, scratches, etc. on the body of the product. It also does not include defects caused by lack of proper storage (such as not storing in the refrigerator for products with special storage conditions).

The return of goods from the sale is done with the coordination of Tuka Teb and according to the administrative procedure of this store, and Tuka Teb does not accept any responsibility for the return of goods by the buyer without prior notice.

If the product purchased is inconsistent with the information on the website in terms of specifications or physical appearance;

If there is a discrepancy or shortage of items with the goods, the after-sales service unit of Tuka Tab should be notified by phone within 24 hours after receiving the goods.

The photos of the products are for information and to help the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion is the existence of discrepancies in product specifications and technical specifications listed on the website.

If it is possible to detect the discrepancy without opening the package (such as the color, specifications on the body, etc.), it is possible to handle the customer’s request only if the product has not been removed from its original packaging. be

If it is possible to detect the discrepancy and deficit of the included items only by opening the packaging, it is necessary to keep the original carton and box of the products and avoid throwing them away separately.

If the purchased item has physical and appearance damage or defect;

It is necessary to notify the after-sales service unit of Tuka Teb within 24 hours after receiving the product, so that it is possible to return the product.

If the customer abandons his purchase;

Cancellation of purchase and return request are only granted to goods that are in their original condition. Any tampering, opening of the original packaging, seals, labels and nylon vacuum and shrink, will eliminate the possibility of returning even if the product has not been used.

If the product has accessories or has been sold with a gift, it is also mandatory to return all the accessories or the gift.

Goods that cannot be returned due to their special nature or personal use and due to the need to comply with health issues, are excluded from the scope of this clause.

In case of canceling the purchase after receiving the product, the cost of sending the product to Tuka Teb is free for 7 days.

If damage has been caused due to transportation;

The damage must be reported to Toka Teb’s after-sales service department within 24 hours after receiving the product.

It is necessary to keep the original carton and box of the products and avoid throwing them away separately. The use of this service is only possible if the product is returned to Tuka Teb in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty.

The damaged product, along with all its accessories and accessories, must be sent to Tuka Teb’s after-sales service department in the same form as it was sent to the customer, along with the official receipt of the shipping company and the invoice.

If the damage is visible at the time of receiving the order, the customer can refuse to receive the shipment so that it can be returned to Toka Teb for review and resending. After checking the returned goods by the after-sales service experts, if the goods are returned outside of the criteria set on the website and are found to be free of defects, they will be sent to the customer again. If the customer refuses to deliver the product in good condition, the said product will remain in trust with Toka Teb in the after-sales service unit for one month, and upon the expiration of this period, Toka Teb will be responsible for the product and the losses incurred on it or its loss. will not have any responsibility.

Rules and responsibilities related to the sale of sterile products;

If the sterile packaging of the received product is destroyed (for products that have sterile packaging), the customer can return the product at no cost.

The information of each product on the Tuka Teb website is only for information and does not have the aspect of advice or advertisement. It is necessary for the buyer to obtain professional information and advice from the relevant specialist before using sterile products. Also, the comments that users have posted about the product on the website are the personal experience or information of people and do not create any responsibility for Tuka Teb or them.

In case of lack of knowledge, information and inability of the customer to use sterile products or cause damage to himself or the product, all the responsibilities are the responsibility of the customer and Tuka Teb website will not have any obligation in this regard.

Labeling or writing the description, address or any other item on the product’s original carton or box, or tearing and defacing it, will eliminate the possibility of using the return guarantee.