Terms and Conditions for Using the Services and Features of the Tuka Teb Online Store

 

By accessing the Tuka Teb website, using personal profiles, participating in promotional schemes, watching Tuka Teb’s multimedia videos, and utilizing other services provided by Tuka Teb, you acknowledge and accept the terms and conditions as well as the manner in which Tuka Teb’s services and features are utilized.

Please note that placing an order at any time also signifies your full acceptance of all terms and conditions set by Tuka Teb.

General Terms and Conditions

Please note that all principles and procedures of Tuka Teb comply with the laws and regulations of the Islamic Republic of Iran, including the Electronic Commerce Law and the Consumer Protection Law. Consequently, users are also required to adhere to relevant user-related laws.

If there are any changes to the terms and conditions, procedures, or services of Tuka Teb, they will be published and updated on this page. By continuing to use the website, you agree to accept any such changes.

Definition of Customer or User

A customer or user is defined as an individual who, using their registered information from the registration form, places an order or utilizes any of Tuka Teb’s services.

When placing an order online or sending an email to Tuka Teb, these communications are conducted electronically. If your request complies with all principles and procedures, you agree that Tuka Teb may respond electronically (via email, SMS, and other electronic services).

Tuka Teb uses email and SMS to communicate, provide better services, inform users of events, news, special services, or exclusive offers. Users who do not wish to receive such emails and SMS messages can unsubscribe from Tuka Teb’s newsletter or opt-out of receiving special offers in their account settings.

Please note that Tuka Teb will only send account-related messages via the system number ?????? or email address tukatebdanesh@gmail.com.

Therefore, receiving any SMS or message claiming to be from Tuka Teb from any other number or email is considered a breach and misuse of the Tuka Teb name. If such an incident occurs, please inform us through the email address tukatebdanesh@gmail.com or the contact methods provided in the “Contact Us” section for legal action.

Rules Regarding Registration, Coordination, and Service Provision

Business Days refer to the days from Saturday to Thursday each week, excluding public holidays in Iran. All orders and services are processed during business days and the first day after public holidays.

Tuka Teb allows customers to place orders 24/7.

All orders placed on the Tuka Teb website are notified to the user via an order code sent through SMS and a proforma invoice sent via email.

Tuka Teb always strives to provide accurate and diligent service for registered orders. However, if a product’s sales services at Tuka Teb end, even after a customer has placed an order, Tuka Teb reserves the right to cancel the order or refund the payment. If desired, the customer may choose to replace the discontinued product with another item or request a refund.

Tuka Teb reserves the right to stop accepting new orders and halt sales without prior notice. All orders placed before the cessation of new order acceptance will be processed and fulfilled completely.

Tuka Teb reserves the right to suspend the sale of all or part of its products for any reason, including the discontinuation of services and sales, without prior notice.

Users must complete the order form with accurate and complete information. Orders with incomplete or incorrect information cannot be processed or fulfilled.

Customers can provide the name, address, and phone number of another person for order delivery. If the order amount has been paid in advance, the recipient must present identification upon receipt of the goods.

All user rights and benefits, including discount histories, are non-transferable. Any violation will be addressed according to laws and regulations.

Due to technical changes in some product models, there may be differences between new and old product features. While Tuka Teb makes every effort to keep product information up-to-date, Tuka Teb is not responsible for differences arising from changes made by the manufacturer.

Regulations and Responsibilities Regarding the Sale of Sterile Products

Product Information on the Tuka Teb website is for informational purposes only and does not constitute advice or advertising.

The buyer must seek professional information and consult with the relevant specialist before using sterile products.

Additionally, comments made by users regarding products on the website are personal experiences or information and do not create any responsibility for Tuka Teb or the reviewers.

Tuka Teb is not responsible for the accuracy of the information provided on the product packaging; this responsibility lies with the manufacturer and importer of the product.

If a customer is unaware of, uninformed about, or unable to use sterile products correctly, or causes damage to themselves or the product, all responsibilities are on the customer, and the Tuka Teb website will have no liability in this regard.

If the defect of a returned product is confirmed by the supplier or manufacturer, Tuka Teb will only refund the cost of the product or service according to the invoice (within one month from the invoice date). However, we make every effort to prevent such products from entering Tuka Teb’s inventory.

Warranty and After-Sales Service Regulations

The warranty period and after-sales service for all products offered on the site vary for each product. Information about this is provided below the product title and in the product details, or it is mentioned on the product packaging by the importer or manufacturer, or it is sent with the product. (The absence of these details in this section means that the product does not have a warranty.)

If a purchased product has a warranty and becomes defective, the buyer must follow the conditions stated on the warranty card to present the product and receive after-sales service from the warranty provider.

If you have any questions or issues regarding the warranty and after-sales service, Tuka Teb experts will guide you as best as possible to ensure that you receive the best service as a Tuka Teb user from the warranty provider.

Rules Regarding Shipping and Delivery Conditions

All orders outside Tehran are shipped via Tipex, the official postal service, or freight companies. The Tuka Teb online store has no control over the timing and process of shipping by these carriers but will make every effort to ensure timely delivery and coordination.

The delivery time of the purchased goods depends on the arrival time of the delivery personnel at your specified location.

Unfortunately, the Tuka Teb online store has no control over the delivery time of your packages by postal employees and can only include your suggestions along with the delivery address.

If the seller is unable to deliver the goods by the agreed time due to reasons beyond their control and the parties do not agree on a new delivery time, either party has the right to cancel the order without any cost.

The location and time of delivery are specified by the buyer on the Tuka Teb online store. The store, as the seller, is committed to delivering the order at the specified location and time, following the established shipping policies.

If the buyer is not present at the specified location and time, Tuka Teb will not be held responsible. If the goods are returned to Tuka Teb, the company will make the necessary arrangements to redeliver the purchased goods at a new time and location requested by the user.

Please note that all costs for reshipping the goods are the responsibility of the customer (user).

The delivery location is the address you, the valued customer, provide when placing the order on the website. This address will be printed on all packages, and any changes to the address after the shipment has been handed over to the carrier cannot be accommodated.

Rules related to reviews, comments, communications and other content

Users who intend to post comments on the site must consider the following rules and regulations:

Due to the structure of the comments section, avoid asking questions in this section separately.

Any insult to a person or people will lead to disapproval of the user’s opinion.

All users have the right to publish their opinions on the site under the condition of observing the rules and regulations, so even if you find an opinion far from reality, biased or wrong, you should not address or criticize the commenter, each user can only Express your opinion and leave the judgment to the readers of the comments.

Avoid exaggerating or exaggerating the strengths or weaknesses of the product in your comments.

“Username” must include the person’s name and surname in Farsi or English letters; Therefore, comments sent with unauthorized usernames (even if all other conditions are met) will be deleted, and it should be noted that in order to protect privacy and close relationships between companies and dentists, the display of comments is planned so that only the first name and the first letter of the last name are displayed. be visible Of course, at the request of the user, we will make it possible to display the full name and family name.

Due to Tuka Teb’s responsibility for links to other sites, users should not post links to other sites in their comments. Users should be careful to refrain from linking to other sites as much as possible, if this occurs, the user’s opinion will be deleted.

Only comments that are related to the desired product will be approved, so please refrain from raising miscellaneous and unrelated discussions with that product.

Users should pay attention to issues that they are not sure about or have doubts about, do not register in the comments in any way, and also refrain from republishing rumors or unreliable information about products separately.

It is forbidden to register personal contact information, including phone number or email address in the comments section, so please refrain from registering such contact information in your comments.

It is better for users to register content that will be useful for site visitors and refrain from expressing any personal, irrelevant or unnecessary content in this section.

It is necessary for users to register their opinions in written form and not in speech, and avoid shortening words or using vernacular literature as much as possible when registering comments. The use of written literature that can be displayed on the site is necessary to confirm the opinions of users. Is.

Users should keep in mind that Tuka Teb will not edit the comment in any way and there is no way to edit the comment, so please review it once before sending the comment.

If the mentioned rules and regulations are not observed in the user’s comments, his opinion will not be approved and will not be displayed on the site.

However, Tuka Teb is not responsible for the accuracy or inaccuracy of the opinions published in this section. Showing users’ comments on the site does not in any way mean the technical approval of Tuka Teb about the content of the comments. Therefore, respected users are requested not to make opinions the basis of their choices and decisions.

Content Rules

Toka Teb makes the utmost effort and precision in order to provide all its services and in order to produce content, it uses original sources and references as well as companies that manufacture products.

It should be noted that Tuka Teb does not guarantee that the product descriptions or other contents on the site are free of errors, if the product provided by Tuka Teb has any contradictions with the information posted on the site, the only solution is to return the product before use and in the conditions It is primary.

The Tuka Teb website does not accept any responsibility regarding the deletion of its site pages or dead links, the services of the site are provided as is and the Tuka Teb website under no circumstances It does not take responsibility for the delay or non-functioning of the site, which can be caused by natural factors, manpower, internet problems, failure of computer equipment, telecommunications, etc.

The Toka Teb site may have services with the ability of public participation, known as collective services, such as chat rooms, bulletin boards, discussion forums, reviews, news groups, friend networks, and other services to facilitate your communication. provided with others (whether on a public scale such as a forum or on a private scale such as a private network of friends), you agree to use these collective services only to register, send and receive messages. that is appropriate and related to that particular service.

All the contents of Tuka Teb site include copyright law and belong to Tuka Teb site.

Laws related to agency and branches

Tuka Teb online store is open only in Tehran at the address mentioned in the contact section and has no other branches.

Please, if you see any violation of such cases, inform us about the matter for legal prosecution to the communication channels mentioned in the contact section.

force majeure

All the rules and regulations listed are applicable under normal conditions and in case of any force majeure, Tuka Teb has no responsibility.